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Frequently asked questions
Answers to the questions our delivery team gets most often. Still stuck? Contact us on WhatsApp and we'll reply within the day.
Do you deliver to my yacht at Kos Marina?
Yes — we deliver directly to your berth at Kos Marina and our partner marinas. Select Marina at checkout and enter your boat name, charter company (if applicable) and berth number. Tell us your departure date and preferred delivery window and we'll schedule the drop-off. Orders arrive in branded, reusable cool boxes so we keep chilled items cold even in summer.
What time can I get my order delivered?
Deliveries run Monday to Saturday, 09:00–14:00 and 17:00–20:00, in 2-hour slots (09:00–11:00, 11:00–13:00 and 17:00–19:00) — the same windows for home, hotel and marina orders. Delivery is not available on Sundays, but you can pick up your order from the shop (daily 09:30–23:00). Same-day slots must start at least 2 hours after you place the order; if no same-day slot remains, choose the next available date. Marina orders also record your departure date so we can schedule provisioning around it.
How much does delivery cost?
Home and hotel delivery is €3.50, marina delivery is €5.00. Every order above €80 is delivered free regardless of the type. A small €1.00 service fee applies to each order to cover picking and packing.
Can I order without creating an account?
Yes — guest checkout is fully supported. We'll send your order confirmation and delivery updates by email, with a secure tracking link that doesn't require you to sign in. You can always claim your order into an account later if you'd like to keep a history.
How do I pay?
We accept all major cards (Visa, Mastercard, Amex) and Apple Pay / Google Pay at checkout. For yacht provisioning we can also arrange charter invoicing on request — contact us before placing the order.
Can I change or cancel my order?
Yes — you can cancel up to 1 hour before your scheduled delivery window. Message us on WhatsApp or call +30 693 412 2680 as soon as possible. Within 1 hour of delivery, or once the order is out for delivery, we can no longer cancel it — but we'll always try to help.
What if something is missing or out of stock?
We substitute like-for-like only when we're certain of a good swap, and you'll see every substitution on your order summary. If a line item isn't available and we can't find a good substitute, we remove it and refund that line to the original payment method.
Do you speak English? I don't speak Greek.
Yes — our team is fully bilingual. You can place your order entirely in English, and our WhatsApp support is staffed in both English and Greek every day.