Returns, Cancellations & Refunds

The fastest way to resolve any issue is to contact us straight away:

• Email: info@spar-kos.gr
• Phone: +30 22420 23783

Please have your order number ready, and where relevant a few photos of the issue, so we can investigate quickly.

You can ask us to cancel an order before we start preparing it. Once an order is being picked, packed, dispatched, or delivered we may not be able to cancel it. The same applies to orders that include perishable goods, custom-prepared marina provisioning, or items with short shelf life — these often start moving through the kitchen and warehouse very soon after the order is confirmed.

Under EU and Greek consumer law, when you buy from a distance you generally have 14 days from the day you receive the goods to withdraw from the contract without giving a reason. To exercise this right, please email us at info@spar-kos.gr before the 14 days are up.

If your withdrawal is valid, you must send the goods back to us within 14 days at your own cost (unless we agree otherwise), keeping them in their original, unopened condition. We will refund the price you paid, including standard delivery, within 14 days of being notified.

The 14-day withdrawal right does not apply to certain product types, in line with the Consumer Rights Directive. In our context, the main exceptions are:

• Goods that are liable to deteriorate or expire quickly — for example fresh fruit and vegetables, dairy, fresh bakery, fresh meat, fresh fish, and similar perishable goods.
• Goods sealed for health protection or hygiene reasons that have been unsealed after delivery (for example, certain personal-care or pre-cut food items).
• Goods made or assembled to your specifications, or clearly personalised — for example, marina provisioning packs that we custom-prepare based on your boat's requirements after you confirm the order.
• Sealed audio, video, or software media that have been unsealed.
• Newspapers, periodicals, or magazines (other than subscriptions).

These exceptions reflect the law and apply automatically for the relevant product categories. Your statutory rights in respect of faulty, damaged, or wrongly described goods are unaffected — see the next section.

If something arrives damaged, missing, past its "use by" date on delivery, or simply isn't what you ordered, please contact us as soon as possible — within 48 hours of delivery wherever you can — with your order number and a photo where helpful.

Depending on the issue we will offer one of the following:

• Replacement — we re-deliver the correct or undamaged item as soon as we reasonably can.
• Refund — we refund the affected item (and its share of the delivery fee where appropriate).
• Store credit — at your choice, where this works better for you than a cash refund.

We may ask you to keep the affected item available for our driver to inspect or collect, especially if the issue concerns the cold chain.

Where possible we refund to the original payment method. For card payments, the refund goes back to the same card via our payment provider. For cash on delivery, we will agree the most suitable method with you — usually a bank transfer or store credit.

The time it takes for the refund to appear depends on your bank or card provider. Most card refunds appear within a few business days but in some cases it can take longer. Please contact us if you have not seen the refund 14 days after we processed it.

Please also read our Terms & Conditions and Shipping & Delivery Policy for the full picture of how an order works from start to finish.